FREE SHIPPING ON ALL ORDERS OVER $50 TO THE USA!

Shipping & Returns Policy

Order Cancellation Requests

We understand that plans can change. Customers may request to cancel an order at any time after the order is placed and before the order has been fulfilled or shipped.

Submitting a cancellation request does not guarantee that the order will be canceled. Orders may enter processing and fulfillment shortly after they are placed. All cancellation requests are reviewed and approved by Procelle based on the order's current fulfillment status.

If your cancellation request is approved, the order will be canceled and any applicable refund will be issued to the original payment method.

Once an order has been fulfilled or shipped, it can no longer be canceled. Customers may refer to our Return & Refund Policy for available return options after receiving their order.

To request a cancellation, please contact Procelle Customer Service as soon as possible and include your order number with your request.

Order Change Requests

We understand that occasionally you may need to make a change to your order after it has been placed. Customers may submit an order change request from the time an order is placed until the order has been fulfilled or shipped.

Order change requests may include changes such as:

• Adding or removing an item

• Changing a product, size, quantity, or variation

• Correcting or changing a shipping address

• Other reasonable changes to an existing order

  
  

Submitting an order change request does not guarantee that the requested change can be completed. Procelle processes orders quickly, and an order may already be in processing or fulfillment by the time we receive your request.

All order change requests are reviewed and approved by Procelle based on the order's current status and the requested change.

If the requested change affects the order total, additional payment may be required or a partial refund may be issued, as applicable.

Once an order has been fulfilled or shipped, we are unable to make changes to the order or shipping address. Customers may refer to our Return & Refund Policy for available options after receiving their order.

To request an order change, please contact Procelle Customer Service as soon as possible and include your order number and the specific change you are requesting.